Issues Connecting your Brompton electric App?
If you are having issues connecting the App to your Brompton Electric, you can follow a few simple steps:
Many phones have many different Bluetooth configurations and settings. Make sure that your phone's Bluetooth is on, discoverable and that your phone is looking for Bluetooth devices. If you are using an Android phone, make sure you have given the Brompton Electric app permission to access your location data while using the app. This is required for the Bluetooth connection to work. Your location is not being tracked or saved by Brompton
Check that your battery is securely fitted to the front carrier block
Has your Brompton Electric been paired to another mobile device that is in close proximity? If so, move the device out of the range to stop interference. Only one bike can be connected to any one phone at a time.
Ensure that the serial number in the app is correct.
Ensure that the Brompton Electric bicycle serial number displayed in the app matches the serial number of the bike you are trying to connect to.
Still Having Issues?
If you have followed the above steps and are still having connectivity issues, our Customer Service team are here to help.
Bike Maintenance and FAQs
We have a large selection of information available in our Bike Maintenance and FAQ sections which should answer most enquiries.
Bike Maintenance: A range of videos to assist you with the setup, maintenance and servicing of your Brompton
General FAQs: Answers to common questions
Live Chat - Fastest Response
This is the fastest way to get a response.
Our agents are available from Monday to Saturday, 8:30am to 5pm GMT.
Click on the icon at the bottom right of your browser to start the chat.
If you have not received the information you needed through the channels above then please do not hesitate to contact us by email.
We aim to respond to all email enquiries within 3 working days.
To submit an email request, please click here.
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